The Scientific Marketer

On control groups, lift, direct marketing and analytics . . . mainly

24 February 2009

IVR Master Control Panel

IVR Master Control Panel. Length of introductory message: 50 seconds. Definition of "unusual" call volume: 2. Call drop rate: 30%. Depth of Menu Hierarchy: 8. Ask security questions: always. Pass user-supplied information form IVR to agent: No. To save changes dial '1'. To discard changes, dial 0.

Labels: alienation, cartoon, negative effects, telecoms

posted by njr at 23:11 PERMALINK

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